Proud Animals

T&Cs

Proud Animals


Returns to M.K Davies 8 Sitwell Grove, York, YO265JG, United Kingdom


We sell a variety of fashion products with mainly vinyl printed designs. Vinyl printing is when a sheet of polyurethane (pu) vinyl is cut to produce a design which is then heat applied to the garments.The approx temperature of the heat press to apply the image is 160c, this does vary depending on the garment and the vinyl used.


Terms & Conditions

Please read the following carefully.


Your use of the Proud Animals website ("proud animals.bigcartel.com") and purchase of the products (or service) ("products") on it means that you agree to these terms and Conditions ("terms"). We may revise these terms and conditions at any time by updating this page. You should check the website from time to time to review the latest updated current terms and conditions, because they are binding to you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

Shopping with us

We will take all reasonable care to keep the details of your oder and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website. you are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and correct any errors. We will send an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order. our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed prior to dispatch, unless we have notified you that we do not accept your order or you have cancelled your order.

We reserve the right to refuse an order:

Where the goods are unavaliable

Where we cannot obtain authorisation for your payment

If there has been a pricing or product description error

If you do not meet any eligibility criteria set out in our terms and conditions

Payment & security

Orders may be processed online, using a credit or debit card or via paypal. Currency of our products is stated in US Dollars are is subject to change. Proud Animals does not take responsibility for any exchange rates or conversion charges a customer may occur. Paypal ensures that all your credit card details are encrypted and sent securely between you, your bank and Proud Animals. 

Price, Description and Availability 

Prices shown on the website are inclusive of VAT at the appropriate rate where applicable. They also do not state the price in any other currency other than US Dollars. The customer will take all responsibility to check for the latest currency conversion updates and any charges they may occur through sites such as paypal for converting payment. Whilst we ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any good which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. Non-EU customers are responsible for import Duty/Tas in their respective countries. They are responsible for any conversion charges in exchange rates and from payment sites. Unfortunately we cannot advise you what these costs will be - Please consult your local customs office for more information.

Description

All descriptions of products are provided below the image on the website. For more information email queeranimals@outlook.com. It is suggested that if you are unsure about an item you should email Proud Animals before ordering, once you have sent your order returns and exchanges rules apply.

Products

As product may be ordered from suppliers Proud Animals will endeavor to hold high quality control before each product is dispatched to the customers. We aware that some products may pass through with faults (please see faults). If and only when products are handmade from Proud Animals will we state otherwise, until then all products have been outsourced.

Avaliabbility or Pre-order

Any item that has sold out will be available for “pre-order” A person will be notified via email that their item is on pre-order if the customer does not reply to the email the order is counted as still in process. Proud Animals cannot guarantee a date of delivery for a pre-orders due to time scales from suppliers. Proud Animals will notify the customers where they can with as much information as they can provide about the customers order. All pre-orders will be sent out as soon as possible once the products have arrived at the Proud Animals office. Pre-order customer will take priority over any other customer when a product comes back in stock. You may cancel your order within 7 days for cooling off. After 7 days the order is accepted as paid in full. Because you the customers has accepted the terms under pre-order the item is then counted as non returnable. The customer by choosing to accept a pre-order items has stated the wish to hold the item above any other customers, therefore holding the rights to that item and then taking away the sales rights creates restrictions to others where stock may be limited.

Contract cancellation under Distance Selling Regulations


Basic post

You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which your purchased your order.

Email notifications must be sent to Queeranimals@outlook.com. Once a parcel has been sent via basic post the customer accepts all responsibility of any damages or loss caused to an item they did not invest tracking and insurance in. 


Tracking and insured parcels

If you wish to exercise your right to cancel this contract after your order has been placed, we will refund the original purchase price as long as you notify us in writing no longer than 7 working days after the day on which you receive the order, and that you send the product back with reasonable care and not used them in anyway within 30 days.

We are to refund the consumer within 30 days from once they have stated a cancellation of contract

For help returning an item please contact customer services, queeranimals@outlook.com or post to the address in returns... Buyer pays return postage.

Delivery

Proud Animals the company does not have a stable location and uses the most appropriate and local postal service. To date Proud Animals is located and posting from Sweden. Postal service used to date www.posten.se. Proud Animals are not liable for any delayed, damaged or lost items sent through Posten. We will however contact Posten and to the best of our ability notify them to search for your item. The customer should take personal responsibility to also call about their order with Posten and/or customs incase an order has been held. The cost of delivery is low to save expense for the customer. Within the cost the customer receives the terms stated by www.posten.se. Postal cost DOES NOT include a tracking number. If you wish to track your item and pay the extra cost, you can contact Proud Animals at Queeranimals@outlook.com. Cost of postage varies depending on your chosen country, please make sure you check postage cost before you agree to settling your purchase through paypal. Once an order has been received Proud Animals is not responsible for miss read information about postage and will not refund any money to the customer.

USA – 9-15 Days, as long as 30 days

England 7-9 Days, as long as 30 days

Europe 9-15 Days, as long as 30 days

Lost items

– any items purchased from 10 september 2014 sent via Posten will be liable by www.posten.se. Proud Animals will prove postage of the items to the customer with a receipt stating the delivery address and postage. If we cannot prove the postage of the item and it is undelivered we will then refund the customer the full cost of their purchase or resend the item. The Customer should notify Proud Animals at this address Queeranimals@outlook.com after 30 days from the dispatched date. Proud Animals delivers to destinations world-wide.

Our courier choice is www.posten.se Proud Animals will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery, damage or loss of your item so please try to order with enough time to prevent disappointment particularly in the busy Christmas season. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Once it leaves our hands it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. The above does affect your statutory rights as a consumer.

Returns

Customers are able to return the items to PA for a full refund as long as the items are posted within 30 days or the purchase date (minus postage cost). Items must arrive in sale condition or PA will deduct cost potentially lost. Refund amount will be for the items only, due to the cost of postage to PA by the customer ordering incorrectly.


The Customer will bare cost of postage in both directions. 


If an exchange or refund occurs the customer will bare return postage in both directions to cover any expenses. PA is not liable / responsible to pay extra postage to return an item that is being exchanged or refunded. If the customer does not pay return postage of the item within 7 days the item will stay in the warehouse and counted as void. Proud Animals will not refund an item that was sent on exchange because the customer misread information on paying postage. It is the customers responsibility to regularly check the Terms and Conditions of their order.


We offer a 30 day ‘from date of purchase’ exchange/return policy. Once your order passes the 30 days mark, this policy does not apply to your order. The item(s) must be in the exact condition as received, not washed, not worn, labels/hangtags attached, and odour-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances). If it does not meet this criteria this policy will not apply.
"SALE” ITEMS ARE NOT ELIGIBLE FOR RETURNS

Faulty items

– Items that are faulty require photographic proof before a decision is made by Proud Animals. The customer will bare cost of return postage. Send photos for faulty items to Queeranimals@outlook.com within 6 months of purchase.


 FOR EXCHANGES. Send all exchanges / returns to

:

M.K.Davies, Proud Animals Returns 8 Sitwell Grove, York, YO265JG, United Kingdom


Please Include (on a note inside the package):
Full Name (that you ordered with)
Email (that you ordered with)
Return Address, size needed (or state "Return"). Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and dispatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email. Returns 
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

PLEASE NOTE ANY REFUND WILL BE FOR THE ITEM ONLY - PA WILL MINUS ANY POSTAGE COST BARED BY THE COMPANY

Marketing Materials

You may use proudanimals.bigcartel.com only for private and personal non-commercial use. You may not use the materials on proudanimals.bigcartel.com for any other purpose. We will take action against anyone using material from PA for commercial and profitable use.

Product Care

Designs on t-shirts and jumpers are made from heat vinyl so it is recommended that you wash your items at a low heat such as around 30 degrees, iron inside out and do not tumblr dry. This is to help the life length of the design, this does not affect the quality of the product. If however a problem does occur please see our returns section. All items are set a maintenance card, PA does not accept responsibility for the customers failure to follow the instructions provided via the website or product cards.

Independent Artists

Due to many circumstances items from independent artist sold via Proud Animals maybe at a higher cost than if a person was to purchase directly from the artist. Proud Animals does not and will not refund your item because you paid a little more. Item cost are chosen to cover fees and expenses and also to provide the artist with a space to which they can sell. By purchasing from Proud Animals you will be helping the growth of the two organisations / Person(s) involved. Any faults from items purchased under independent artist will be delt with directly from the artist themselves. Proud Animals does not accept any responsibility to faulty items from independent artist. Delivery of your items are also shipped directly for our independent artist Proud Animals does not ship your item to you. If you have any problems with delivery or faults you can contacts us directly and your details will be forwarded to the appropriate artist. Orders made through Proud Animals shall be forwarded to the artist / company for them to assess and ship your order. By purchasing with us you accept these terms. 


Want to sell your art via Proud Animals? Contact us via emails at Queeranimals@outlook.com. Send us a short statement about yourself or company with some images of items you wish to sell. We ask for the prices of each item with postage cost in your area and abroad.

Models

We have a huge amount of people wanting to become models / promo staff. We pick and choose models as we go but on some occasions we will promote via social media. You can email us directly if you are interested in becoming a model with Proud Aniamals or send a Direct Message via any social media sites. Models who have be chosen will be notified and send a model release for, this form will require a signature before we can proceed. Not all models get every item is our range, you will send sent item if and when Proud Animals decide. Proud Animals reserves the right to cancel your contract at any item with or without warning. The responsibilities of a model is to promote their items through images on social media. Such details are explain in a model release form. failure to promote PA will result in the contract being withdrawn and the person will not be able to apply for any other competitions in the future.


General Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, models, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, Including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information. Proud Animals may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. You may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Proudanimals.bigcartel.com upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to Proud Animals other rights. Proud Animals acts as principal on its own account and not as agent for you or any other person. If Proud Animals does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at Proud Animals option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and Proud Animals and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed Since Proud Animals principally deals with the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does). Proud Animals Responsibilities Because of the nature of the Internet, Proud Animals provides and maintains Proudanimals.bigcartel.com on an "as is" and "as available" basis and we make no promise that use of Proudanimals.bigcartel.com will be uninterrupted or wholly error free. We are not responsible if we are unable to provide our Internet services for any reason beyond our control. Proud Animals does not give any guarantees, warranties or representations in respect of any third parties services. Proud Animals has tried to ensure that all product descriptions and photographs are as accurate as possible. Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use Proudanimals.bigcartel.com in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Proud Animals liability for death or personal injury resulting from its negligence nor any fraudulent representation. Please read the instructions, manuals and other user documentation that may come with your products carefully. You are urged to use all products safely and in accordance with the manufacturer's guidelines. Proud Animals will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Proud Animals excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Proud Animals and Proud Animals shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: The infringement by any person of any Intellectual Property Rights of any third party caused by their use of Proudanimals.bigcartel.com or any Product purchased through Proudanimals.bigcartel.com. Any incorrect or inaccurate information on Proudanimals.bigcartel.com Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. Any loss or damage resulting from your use or the inability to use the Proudanimals.bigcartel.com website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading on Proudanimals.bigcartel.com, or from transmissions via emails or attachments received from Queeranimals@outlook.com or its licensees and affiliates. The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which Proud Animals link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, web site or transactions All representations, warranties, conditions and other terms which but for this notice would have effect

Proud Animals Responsibilities

Because of the nature of the Internet, Proud Animals provides and maintains Proudanimals.bigcartel.com on an "as is" and "as available" basis and we make no promise that use of Proudanimals.bigcartel.com will be uninterrupted or wholly error free. We are not responsible if we are unable to provide our Internet services for any reason beyond our control. Proud Animals does not give any guarantees, warranties or representations in respect of any third parties services. Proud Animals has tried to ensure that all product descriptions and photographs are as accurate as possible. Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use Proudanimals.bigcartel.com in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Proud Animals liability for death or personal injury resulting from its negligence nor any fraudulent representation. Please read the instructions, manuals and other user documentation that may come with your products carefully. You are urged to use all products safely and in accordance with the manufacturer's guidelines. Proud Animals will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Proud Animals excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Proud Animals and Proud Animals shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: The infringement by any person of any Intellectual Property Rights of any third party caused by their use of Proudanimals.bigcartel.com or any Product purchased through Proudanimals.bigcartel.com. Any incorrect or inaccurate information on Proudanimals.bigcartel.com Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. Any loss or damage resulting from your use or the inability to use the Proudanimals.bigcartel.com website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading on Proudanimals.bigcartel.com, or from transmissions via emails or attachments received from Queeranimals@outlook.com or its licensees and affiliates. The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which Proud Animals link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, web site or transactions All representations, warranties, conditions and other terms which but for this notice would have effect

Law

The Conditions shall be governed by and construed in accordance with the laws of England and Sweden and you irrevocably submit to the exclusive jurisdiction of the courts of England or Sweden.

Queer Animals partnership 

Proud Animals America 

Proud Animals Canada 

Proud Animals Sweden 

Proud Animals England 

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